Annual Report 2020

2020 Highlights THE YEAR IN REVIEW

Assertiveness towards unexpected challenges

In a year punctuated by a health crisis, we were able to respond swiftly to the adversities and ensure the safety of our Customers and Employees while securing service levels and supporting the Community.

Ramp-up development avenues

We remained focused on our strategic priorities, namely by fast-tracking digital transformation and consolidating our omnichannel positioning.

Evolving our sustainability targets

We intensified efforts to reduce our ecological footprint, in addition to promoting a transparent supply chain and fostering a safer and more inclusive working environment.

MESSAGE FROM THE CEO A RESILIENT YEAR

Despite all the adversities resulting from the COVID-19 pandemic throughout 2020, yet again, Sonae MC exceeded expectations and dealt with matters at hand, swiftly adapting its operating model, relying on the utmost commitment from its workforce, and continuing to provide a service of excellence to its Customers and Communities.

The critical role we took on to support Portuguese families was very much acknowledged by our Customers' unfaltering confidence and increased trust reflected in their daily visits to our stores, resulting in a remarkable performance during the period. In 2020 we grew sales, conquered market share, and reinforced our indisputable leadership positioning. Also, we maintained resilient profitability levels, by successfully balancing the immediate challenges caused by the health crisis with the fulfilment of our medium and long-term strategic priorities and the pursuit of our sustainable development targets.

It is with a confident, yet prudent attitude, that we look ahead towards the new year. We remain dedicated to continuing to lead transformation in the food-based retail sector in Portugal.

– Luís Moutinho
CEO

Full version Message from the CEO

COVID-19 RESPONSE AN ASSERTIVE RESPONSE

In a year of heightened challenges, we acted rapidly and efficiently to safeguard the health and safety of our Customers and Employees. We also ensured service levels plus supply chain stability in addition to supporting our Partners and local Communities.

STRATEGIC PILLARS BUSINESS EVOLUTION

Our strategic guidance is rooted in a concrete definition of the pillars that steer our growth and leadership pathways in the markets we operate whilst pledging value creation for our Stakeholders.

Full version Strategic Pillars

SUSTAINABILITY TRANSFORMING THE FUTURE

With a renewed sense of purpose, we rolled-out initiatives across our three key priority areas incorporating sustainability into all of our decision-making processes always looking for the benefit of our Stakeholders.