BUSINESS CONTINUITY

RISK MANAGEMENT MODEL

A Committee was constituted to focus on COVID-19 risk management and to define contingency and mitigation plans.

+14 handbooks on preventative measures

STABILISING REPLENISHMENT

Adjustments to operations and the supply chain, plus increases in stocks and product ranges (namely for essential items), in tandem with Suppliers.

3x daily capacity for online orders preparation

Boost to e-commerce

Developed measures to increase Continente Online service capacity, such as increasing order preparation areas and establishing partnerships to secure speedy delivery.

80% growth in annual online sales

RISK MANAGEMENT TOOLS

Developed management supporting tools such as Trace COVID, a predictability analytics model of COVID-19 disease incidence in Portugal and Sonae MC.

+5 tools to support COVID-19 crisis management