{"id":18027,"date":"2025-11-17T11:46:19","date_gmt":"2025-11-17T11:46:19","guid":{"rendered":"https:\/\/mc.sonae.pt\/?page_id=18027"},"modified":"2025-12-11T12:47:01","modified_gmt":"2025-12-11T12:47:01","slug":"ombudsman","status":"publish","type":"page","link":"https:\/\/mc.sonae.pt\/en\/ombudsman\/","title":{"rendered":"Ombudsman"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;110121&#8243; css=&#8221;.vc_custom_1641383552522{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;no-padding&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;157319&#8243; css=&#8221;.vc_custom_1641383592476{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"miew-header layout-header_title\">\n\t\t\t\t\t\t<div class=\"miew-header__picture\">\n\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t<source media=\"(max-width: 420px)\" srcset=\"https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2-830x440.png\">\n\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2-300x92.png 300w, https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2-1024x313.png 1024w, https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2-150x46.png 150w, https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2-768x235.png 768w, https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2-350x107.png 350w, https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2.png 1440w\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" aria-label=\"Ombudsman\" src=\"https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/08\/woman-shopping-vegetables-at-the-supermarket-2024-12-06-12-58-34-utc-2.png\">\n\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<div class=\"miew-header__title\">\n\t\t\t\t\t\t\t\t<div class=\"font-sonae h1\">Ombudsman<\/div>\n\t\t\t\t\t\t\t\t<div class=\"separator\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"miew-header__text\">\n\t\t\t\t\t\t\t<p>The Ombudsman reinforces our commitment to maintaining fair, transparent, and responsible relationships with all our customers, employees, and suppliers. This channel serves as a complement to the communication channels already established by the various MC companies, which should always be the first point of contact.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;199156&#8243; css=&#8221;.vc_custom_1756116048706{margin-bottom: 60px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;155907&#8243; el_class=&#8221;container-card-provedor&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;540967&#8243; el_class=&#8221;card-provedor&#8221;][vc_single_image media=&#8221;17676&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;448393&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17670&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;196876&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;576759&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]Meet the Ombudsman[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;163282&#8243;]<a class=\"linker\" href=\"#o-provedor\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;126019&#8243; el_class=&#8221;container-card-provedor&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;540967&#8243; el_class=&#8221;card-provedor&#8221;][vc_single_image media=&#8221;17646&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;716352&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17656&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;158396&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;117836&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]What is the Ombudsman\u2019s role?[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;250292&#8243;]<a class=\"linker\" href=\"#papel-provedor\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;710185&#8243; el_class=&#8221;container-card-provedor&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;540967&#8243; el_class=&#8221;card-provedor&#8221;][vc_single_image media=&#8221;17648&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;167802&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17666&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;152456&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;994162&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]How to submit your statement[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;153704&#8243;]<a class=\"linker\" href=\"#como-fazer\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;407571&#8243; el_class=&#8221;container-card-provedor&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;540967&#8243; el_class=&#8221;card-provedor&#8221;][vc_single_image media=&#8221;17986&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;103655&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17654&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;173429&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;115819&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]Submit your statement to a MC brand[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;176297&#8243;]<a class=\"linker\" href=\"https:\/\/mc.sonae.pt\/en\/about-us\/our-contacts\/\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;131869&#8243; el_class=&#8221;container-card-provedor&#8221;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;740746&#8243; el_class=&#8221;card-provedor card-provedor-red&#8221;][vc_single_image media=&#8221;17988&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;691204&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17668&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;118910&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;170609&#8243; text_color_type=&#8221;uncode-palette&#8221;]Submit your statement to the Ombudsman[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;260543&#8243;]<a class=\"linker\" href=\"https:\/\/mc.sonae.pt\/formulario-provedor\/\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;944878&#8243;][vc_column width=&#8221;1\/1&#8243;][uncode_slider slider_interval=&#8221;0&#8243; slider_navspeed=&#8221;400&#8243; slider_loop=&#8221;yes&#8221; slider_hide_arrows=&#8221;yes&#8221; el_id=&#8221;slider-143795&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;120417&#8243; el_class=&#8221;card-provedor card-provedor-slider card-provedor-red&#8221;][vc_single_image media=&#8221;17988&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;113656&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17668&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;191892&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;209324&#8243; text_color_type=&#8221;uncode-palette&#8221;]Submit your statement to the Ombudsman[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;189351&#8243;]<a class=\"linker\" href=\"https:\/\/mc.sonae.pt\/formulario-provedor\/\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;721660&#8243; el_class=&#8221;card-provedor card-provedor-slider&#8221;][vc_single_image media=&#8221;17676&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;123406&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17670&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;207079&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;197216&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]Meet the Ombudsman[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;545011&#8243;]<a class=\"linker\" href=\"#o-provedor\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;721660&#8243; el_class=&#8221;card-provedor card-provedor-slider&#8221;][vc_single_image media=&#8221;17646&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;210438&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17656&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;140007&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;150189&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]What is the Ombudsman\u2019s role?[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;145992&#8243;]<a class=\"linker\" href=\"#papel-provedor\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;721660&#8243; el_class=&#8221;card-provedor card-provedor-slider&#8221;][vc_single_image media=&#8221;17648&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;258437&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17666&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;195176&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;176674&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]How to submit your statement[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;198356&#8243;]<a class=\"linker\" href=\"#como-fazer\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;721660&#8243; el_class=&#8221;card-provedor card-provedor-slider&#8221;][vc_single_image media=&#8221;17986&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;121684&#8243; el_class=&#8221;card-provedor-img&#8221;][vc_single_image media=&#8221;17654&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;151567&#8243; media_width_pixel=&#8221;30&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-sonae&#8221; text_size=&#8221;h3&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;193675&#8243; text_color_type=&#8221;uncode-solid&#8221; text_color_solid=&#8221;#000000&#8243;]Submit your statement to a MC brand[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;202434&#8243;]<a class=\"linker\" href=\"https:\/\/mc.sonae.pt\/en\/about-us\/our-contacts\/\">Learn more<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/uncode_slider][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-rgdb&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;635348&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;1&#8243;][vc_custom_heading text_color=&#8221;color-dark-grey&#8221; text_font=&#8221;font-sonae&#8221; text_size=&#8221;size-large&#8221; uncode_shortcode_id=&#8221;665623&#8243; text_color_type=&#8221;uncode-palette&#8221;]The Omnbudsman and his role[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-rgdb&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;149367&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;560944&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;113265&#8243; el_id=&#8221;o-provedor&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;193110&#8243; el_class=&#8221;column-provedor&#8221;][vc_column_text uncode_shortcode_id=&#8221;757214&#8243;]\r\n<h3>Meet the Ombudsman<\/h3>\r\n<p>[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;373816&#8243;]With a well-established career at the Sonae Group since 2001, holding key roles in the areas of internal audit and risk management, he holds a broad understanding of all MC businesses, providing him with the necessary skills to address the matters entrusted to him.[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;139667&#8243;]<strong>\u201cI approach the role of Ombudsman with the sense of responsibility it demands, carrying out my mandate in an active, impartial, and independent manner, strengthening the close and trusting relationship between MC and all its stakeholders.\u201d<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;671556&#8243; el_class=&#8221;provedor-column-absolute-right&#8221;][vc_single_image media=&#8221;18079&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;667543&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-rgdb&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;635348&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-rgdb&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;205977&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;137449&#8243; el_class=&#8221;provedor-column-absolute-left&#8221;][vc_single_image media=&#8221;17672&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;652970&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;326172&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;756333&#8243; el_id=&#8221;papel-provedor&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;652589&#8243; el_class=&#8221;column-provedor&#8221;][vc_column_text uncode_shortcode_id=&#8221;971757&#8243;]\r\n<h3>What is the Ombudsman\u2019s role?<\/h3>\r\n<p>[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;200132&#8243;]The Ombudsman carries out his role in accordance with the principles of <b>trust<\/b> and <b>integrity<\/b>, grounded in <b>independence<\/b> and <b>impartiality<\/b>, <b>equity<\/b>, and <b>legality<\/b>.<br \/>\r\nThe Ombudsman <b>acts independently<\/b> to review and ensure the proper handling of all requests for information, compliments, suggestions, and complaints from our customers, employees, suppliers, or third parties that have not been satisfactorily resolved through the usual service channels. It serves as a <b>last appeal channel<\/b>, focused on <b>impartiality<\/b>, <b>ethics<\/b>, and <b>fairness<\/b>.[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;207007&#8243;]Before contacting the Ombudsman, it is important that the sender attempts to resolve the matter through the appropriate service channels. If the response is unsatisfactory, or if no response is received within the established timeframe, the Ombudsman may then be contacted.[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;864385&#8243;]<a class=\"provedor-button\" href=\"https:\/\/mc.sonae.pt\/wp-content\/uploads\/2025\/11\/termos-provedor-mc-sonae.pdf\">Terms of reference of the ombudsman<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-rgdb&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;635348&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;103633&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;1&#8243;][vc_custom_heading text_color=&#8221;color-dark-grey&#8221; text_font=&#8221;font-sonae&#8221; text_size=&#8221;size-large&#8221; uncode_shortcode_id=&#8221;143784&#8243; text_color_type=&#8221;uncode-palette&#8221;]Know how to submit your Statement[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;167763&#8243; el_id=&#8221;como-fazer&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;304217&#8243;][vc_single_image media=&#8221;18077&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;180781&#8243; media_width_pixel=&#8221;376&#8243;][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;373476&#8243; el_class=&#8221;provedor-flux-row&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;202814&#8243;][vc_custom_heading text_color=&#8221;color-wayh&#8221; text_font=&#8221;font-sonae&#8221; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;892005&#8243; text_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;provedor-underline&#8221;]PREPARE YOUR STATEMENT[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;152388&#8243;]Prepare your statement in an objective manner, based on concrete facts.<br \/>\r\nMake sure to provide your preferred contact details to ensure we can give you an answer.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;119349&#8243;][vc_single_image media=&#8221;17660&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;310369&#8243; media_width_pixel=&#8221;300&#8243; el_class=&#8221;provedor-flow-img flow-1&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;125506&#8243; el_class=&#8221;provedor-flux-row&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;202814&#8243;][vc_single_image media=&#8221;17662&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;192937&#8243; media_width_pixel=&#8221;300&#8243; el_class=&#8221;provedor-flow-img flow-2&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;152281&#8243;][vc_custom_heading text_color=&#8221;color-wayh&#8221; text_font=&#8221;font-sonae&#8221; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;575830&#8243; text_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;provedor-underline&#8221;]SUBMIT YOUR STATEMENT[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;455110&#8243;]Access the Ombudsman\u2019s form and provide all the requested information so we can offer you a clear and objective answer*.<br \/>\r\nIf you have provided an email address in the registration form, you will receive a notification confirming that the submission was successful.[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;762576&#8243;]\r\n<p style=\"font-size: 13px!important;\">*If you have not yet contacted the specific service channels, we recommend doing so first, so that specialized and dedicated teams can assess and clarify the situation you wish to report.<\/p>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;142063&#8243; el_class=&#8221;provedor-flux-row&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;202814&#8243;][vc_custom_heading text_color=&#8221;color-wayh&#8221; text_font=&#8221;font-sonae&#8221; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;582745&#8243; text_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;provedor-underline&#8221;]REVIEW AND RESPONSE[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;822324&#8243;]Your statement will be reviewed using all means available to the Ombudsman, who will make recommendations and take decisions guided by ethics and law, in accordance with their Terms of Reference. 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